Boedo Percusion® is a percussion instrument manufacturing workshop. All our products are made through artisanal processes, many of them custom-made, personalized and adapted to each client’s specific requirements, considering aesthetic, technical and functional needs.

Our instruments are not mass-produced retail goods. They involve manufacturing time, manual craftsmanship, high-value materials and construction criteria inherent to the trade.

For this reason, this Returns and Refunds Policy establishes strict, clear and mandatory conditions aimed at ensuring purchase responsibility, protecting the production process and preventing misuse or fraudulent situations.

By making a purchase at Boedo Percusion®, the customer declares having read, understood and expressly accepted this Returns and Refunds Policy.

In the case of custom-made or personalized products, acceptance of this policy is considered reaffirmed at the time of confirming designs, measurements, texts, colors or any specification prior to the start of the production process.

2.1 Custom-made or personalized products

Including, among others: personalized bass drums, customized repiques, instruments with special measurements, graphics, colors, texts, requested tunings or any product manufactured to order.

• Returns are not accepted.
• Purchase withdrawal is not accepted.
• Refunds are not accepted.

Only exceptions:

• Manufacturing defect.
• Damage attributable to the production process.
• Verifiable error attributable to Boedo Percusion®.

In such cases, the product will be technically evaluated and repair or replacement will be offered, as applicable. Acceptance of a claim does not imply an automatic refund.

2.2 Cymbals (special regime)

Cymbals are products manufactured using high-cost materials and extensive artisanal processes.

• No returns are accepted due to change of mind.
• No returns are accepted due to subjective sound expectations.
• No returns are accepted due to misuse, marks or alterations.

Claims will only be evaluated in the event of verifiable structural defects, notified within the established time frame.

Any replacement or repair is subject to prior technical evaluation. The product must be returned for inspection before any reshipment.

2.3 Standard products

For non-personalized products, returns may be evaluated only if the product:

• Shows no signs of use.
• Is in perfect condition.
• Retains its original packaging.

Associated shipping costs shall be borne by the customer.

The customer is responsible for documenting receipt of the order, including the condition of the external packaging, internal protections and the product itself.

Any damage, shortage or irregularity must be reported within 48 hours after receipt, accompanied by photos and/or videos.

After this period without notification, the product will be considered received in conformity, and no subsequent claims will be accepted.

Transportation and logistics services are third parties independent of Boedo Percusion®. Damages caused during transit exceed our responsibility, especially when carriers do not provide coverage, insurance or replacement.

Manufacturing defects must be reported within 10 calendar days from first use, accompanied by clear evidence.

In such cases, an initial attempt will be made to reach an agreement that benefits both parties (repair, replacement or alternative solution).

If no mutual agreement is reached, Boedo Percusion® will assume full responsibility for the associated costs.

Purchases made by clubs, marching groups, unions, institutions or bulk orders are considered special operations.

• Withdrawal rights are not accepted.
• Returns are not accepted, except for manufacturing defects or verifiable errors.
• The buyer must designate a person responsible for receiving and inspecting the goods.

Claims must be submitted within 48 hours after receipt. After this period, the goods will be deemed accepted in conformity.

The customer declares having read the full product description, understanding that the instruments are handcrafted, and that minimal variations inherent to manual work may exist.

It is the customer’s responsibility to resolve any questions prior to purchase. Claims based on subjective expectations, minor aesthetic differences or personal interpretations will not be accepted.

Boedo Percusion® reserves the right to evaluate each case in accordance with this policy and its internal control processes.

This policy aims to protect artisanal work, the materials used and to ensure clear, responsible and transparent commercial relationships.